Freight & Trade Alliance (FTA) has received feedback from members on the significant administration burden as a result of reconciling Terminal Service Fee invoices received extremely late due to the system cutover issues experienced by Qantas Freight in September/October 2023.
FTA has since received an update from Qantas Freight in relation to the distribution and reconciliation of these past international Terminal Service Fee invoices. Qantas Freight today announcing they are now up to date as of the issuance of the latest weekly invoice being distributed today for the weekly period 17 to 23 March 2024.
With concerns of members on the accuracy of invoices issued since early January, Qantas Freight have advised they are continuing to review previously released Terminal Service Fee invoices covering the period from 24 September 2023 to 16 March 2024 to identify any discrepancies, however if members do have specific queries, they should contact Qantas Freight accordingly.
Following is the information Qantas Freight have issued today via their website along with further contact information:
Terminal Service Fee invoices
Published 28 March 2024
International Terminal Service Fee invoices covering the period from 24 Sep 2023 commenced distribution in early Jan 2024.
The latest invoice covering the week of 17 Mar to 23 Mar 2024 brings us up to date and will be distributed to the normal recipients for invoices via email from 28 Mar 2024.
We are continuing to review previously released Terminal Service Fee invoices covering the period from 24 Sep 2023 to 16 Mar 2024 to identify and correct any discrepancies, and any additional charges or credits from this period have been included in today's invoice.
If applicable, these will appear at the end of the invoice, together with the associated AWB information.
If you have queries regarding invoices, please contact us via email and include AWB and billing details.
FTA would greatly value feedback from any members impacted to assist with our understanding of full implications.
Please provide details to tjensen@FTAlliance.com.au
Tom Jensen - Head of International Freight & Logistics - FTA | APSA
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