Please see below for updates regarding ground handling prioritisation of RAT consignments on IFAM-supported flights:
What can I do to ensure my RATs are offloaded as a priority?
To ensure your shipments of RATs are offloaded as a priority, please make sure consignments are clearly labelled as RATs and that ground handling crews are aware of the consignment/s:
| WHAT | DETAIL | CONTACT |
| DNATA ground handling services | Contact Keith Filander for assistance with prioritisation of RAT consignments handled by DNATA | Keith Filander 0434 688 074 keith.filander@dnata.com.au |
| QANTAS ground handling services | Provide the airway bill number to IFAM via email as soon as possible, who will coordinate prioritisation for consignments handled by Qantas. Note this process will be in place until 18 February 2022. | IFAM team Airfreight@austrade.gov.au |
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If you have any issues with RAT imports, please reach out to the team via airfreight@austrade.gov.au