Qantas Freight Operational Update 2

Freight & Trade Alliance (FTA) has again been in contact with Qantas over the ongoing delays as members continue to express their concerns over the delays. Qantas are expected to make a further announcement via their website shortly, however following is the latest status as received by the FTA from Qantas management: Qantas Freight cut-over to a new, fully integrated cloud-based system on 24 September 2023 after many months of testing and validation, and following successful releases of the new technology in all regional Australian ports and key offshore terminals.    Unfortunately, our national cut-over did not go as planned which has resulted in delays to processing freight. Whilst we immediately implemented a comprehensive plan to rectify the issues, our recovery has been hampered by system integration complications which required reverting several functions to manual processes. This has created significant backlogs across the key terminals of Sydney, Melbourne, and Brisbane.   We know your members are rightly concerned about the status of shipments over the last three days, and limited visibility has further complicated an already challenging situation.   Steps we're taking to return to normal operations Since the cutover, we've worked tirelessly to get our business back on track. This includes:  Stabilising the system through multiple additional releases to improve connectivity Remediating unmanifested freight by continuing to process data manually where required Prioritising uplift of critical time-sensitive and vulnerable shipments Adding additional resources in Sydney, Melbourne and Brisbane to validate, track and process all freight delayed due to the system issues Improving visibility of your freight via location mapping and notifications Moving forward The good news is that any new bookings since the cutover are being processed as normal and our focus has turned to clearing the backlog as soon as possible.   We currently have teams working on providing visibility of all freight on hand and will be in contact with relevant forwarders within the next 24 hours. We're also in the process of rebooking any freight with missed connections onto new services.   We appreciate your patience and understanding over the past few days, and we sincerely apologise for the impact to your members and downstream customers. For any further information, Qantas can be contacted HERE or via their Customer Support Team on 131213.

Tom Jensen - Head of International Freight & Logistics - FTA / APSA

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