Qantas Freight Operational Update 17

Freight & Trade Alliance (FTA) continues to engage with Qantas Freight senior management on the ongoing issues.

FTA has relayed member concerns over the delay to invoicing affected shipments. 
As a limited form of compensation and show of 'good faith', FTA/APSA has proposed to Qantas Freight executive that consideration be given to waiving terminal fees for the affected period.

In further operational impacts, Qantas Freight SYD terminal have confirmed they have experienced an Elevating Transfer Vehicle (ETV) breakdown on Saturday afternoon at their SYD terminal and engineers were attending the terminal yesterday to review and ascertain repairs. Qantas Freight have suggested contingencies have been put in place. 

Qantas Freight have today provided the following update as at 1400 AEDT 17 October: 
 

With Brisbane now back to normal operations and freight on hand in Melbourne and Sydney reducing daily, we're still on target return to normal operations in Sydney by 19 Oct 2023 and Melbourne by 21 Oct 2023.

As backlogs are now minimal, we're pleased to advise that we'll be accepting tranship bookings via Melbourne and Sydney from 18 Oct 2023, in addition to all other ports.

The manual steps initially introduced in the early stages to support processing freight have now been replaced with digital scanning and certification. This will assist with more accurate online tracking information for more recent shipments, but any freight impacted by the system integration issues may still have missing or inaccurate data online and we continue to process all outstanding data integration steps for final processing. Please note that there are a small number of AWBs that require additional data matching and integration, and customers this applies to are being contacted separately if this applies to their shipments.

Invoice reconciliations are continuing and we'll update customers later this week with more details on expected invoice release dates.

UPDATES

Further information is available via the Qantas Freight website HERE

Member updates will be posted as they come to hand on the FTA / APSA website HERE. 

MEDIA
FTA / APSA MEDIA RELEASE - available HERE (FTA / APSA MEMBER LOGIN REQUIRED)
5 October 2023: Sydney Morning Herald - Qantas IT blunder leaves corpses in coffins on the tarmac
5 October 2023: FreightWaves - Qantas Freight fumbles IT rollout, stranding cargo shipments
6 October 2023 FreightWaves - Qantas says freight backlog in Australia could last 2 more weeks
6 October 2023 Airways - Qantas Freight Ops to Struggle for Another Two Weeks
10 October 2023 FreightWaves - Qantas Freight makes progress on cargo pileup