Freight & Trade Alliance (FTA) continue to engage with Qantas Freight senior management as reports of issues continue.
Qantas Freight have also provided the following update via their website as at 1430 AEDT 23 October:
Our operations are returning to normal after a further strong weekend of processing and clearing freight in Brisbane, Melbourne and Sydney.
We're now focussed on reviewing and reconciling any final discrepancies which were caused by completing some steps manually. Customers are being contacted when freight is available for pick up to arrange a collection time.
If you're yet to hear from us and believe your freight is still in our terminals, please provide the shipment details via an online enquiry and we'll get back to you as soon as we can.
Storage fees and invoicing
Storage fees have been reintroduced, after being temporarily waived for import and export freight impacted by processing delays. Domestic freight and international Terminal Service Fees are yet to be finalised, and we thank you for being patient as we consolidate invoices from the previous month.
If you wish to make a claim for delayed or damaged freight, follow the prompts on our Contact us page. Time limits apply and can be found in our international conditions of carriage.
UPDATES
Further information is available via the Qantas Freight website HERE
Member updates will be posted as they come to hand on the FTA / APSA website HERE.
MEDIA
FTA / APSA MEDIA RELEASE - available HERE (FTA / APSA MEMBER LOGIN REQUIRED)
5 October 2023: Sydney Morning Herald - Qantas IT blunder leaves corpses in coffins on the tarmac
5 October 2023: FreightWaves - Qantas Freight fumbles IT rollout, stranding cargo shipments
6 October 2023: FreightWaves - Qantas says freight backlog in Australia could last 2 more weeks
6 October 2023: Airways - Qantas Freight Ops to Struggle for Another Two Weeks
10 October 2023: FreightWaves - Qantas Freight makes progress on cargo pileup
18 October 2023: FreightWaves - Qantas cargo customers see fee waivers after shipping disruption
Tom Jensen - Head of International Freight & Logistics - FTA / APSA
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