Thursday, November 2, 2023
Qantas Freight is offering 50 per cent off international Terminal Service Fees at our major terminals in Brisbane, Melbourne and Sydney from the start of the next billing cycle, to show our appreciation for your patience as we worked through delays and backlogs. This will apply for shipments lodged or collected between 5 Nov 2023 and 19 Nov 2023, and will exclude import and export storage fees, and security screening fees.
Status update
To demonstrate our progress, we're tracking some key metrics to highlight where we are:
Invoicing
We're in the process of reconciling invoices for domestic freight and international Terminal Service Fees for shipments impacted by the delays at our terminals post our system cutover. We'll provide you with updates once we've confirmed expected timings for distribution.
Domestic fuel surcharge
As the fuel surcharge information is normally included in domestic invoices, we've published the previous and current surcharge (effective from 21 Oct 2023) on our ground handling and other fees page.
Claims help
If you wish to make a claim for delayed or damaged freight, follow the prompts on our Contact us page. Time limits on claims and actions apply and can be found in our international conditions of carriage.
Collecting freight
For freight that is still in our warehouse, customers are being contacted directly to arrange collection. If you have freight that has not yet been collected, please arrange collection as soon as possible.
Contacting usIf you need urgent assistance, our Customer Service Team is on hand to help and can be contacted on 13 12 13. Otherwise, please send your query through our Contact us section.
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