IAN 2023-17: Eggs – Make it quicker and easier to transact with us with an Export Service account for your registered establishment

08 December 2023

Date of issue: 08 December 2023

Date of effect: 07 December 2023

Reference Number: IAN 2023-17

Related MAA/IAN: N/A

Purpose

This Industry Advice Notice (IAN) is for export-registered establishments. You can now use our improved Export Service to manage export requirements with us in one place.

Summary of changes and key points

• You can create an Export Service account online and use your account like a 'digital passport' to access existing and future online services.
• An Export Service account can provide quicker and easier transactions to:
  • access and manage applications
  • track progress of applications
  • prefill application details
  • switch between 1 or more businesses in your account without needing to sign out and in again
• Use your Export Account to:
  • register an establishment and propose an approved arrangement for us to endorse
  • change the contact details for your registered establishment(s)
  • access a single view of your registered establishment's details
  • add or remove people on your establishment's management or control list
  • add or remove a commodity, product or operation to your registered export operations
  • revoke your establishment's registration and nominate a new occupier
  • make other variations to your registrations or approved arrangements
  • receive important department notifications and messages on your Export Service task
• Principal authorities and/or Authorised users and administrators can:
  • create an Export Service account for their business
  • invite employees and third parties to act on behalf of a business
• More services will be added to the Export Service in the future, allowing you to:
  • check or transfer a quota balance
  • connect to other export systems
  • view audit report
• We will inform you as services are added to the Export Service (via the IAN)

Background

The Export Service is provided by the Department of Agriculture, Fisheries and Forestry. It has been funded by the Digital Services to Take Farmers to Markets (TFTM) measure. TFTM is 1 of 5 measures within the Busting Congestion for Agricultural Exporters package.

It was announced in the Budget 2020/21 that the department would receive $328.4 million over a 4-year period to develop the Busting Congestion for Agricultural Exporters package. The package is a part of the government's Economic Recovery Program for Australia after the effects of COVID-19.

Busting Congestion aims to improve the experience of Australian agricultural producers and export businesses by:

• helping cut red tape and get products to export markets faster
• reducing the time and cost to deal with government
• supporting jobs in rural, regional and remote Australia
• help grow our agriculture sector into a $100 billion industry by 2030

TFTM aims to deliver modern export systems. It will provide better services to Australia's agricultural producers and export businesses by enabling us to:

• move our export systems online
• provide a digital experience – the Export Service – for transactions between exporters and government
• streamline processes
• offer faster and more cost-effective services

Registered establishments responsibilities

• Create an Export Service account
• Instruction material to assist with creating an account can be found on the department's website here
• Note: You will need a Digital Identity and myGovID to create an account and access our services. myGovID is a form of Digital Identity. It works the same way as accessing services on other Australian government agencies, such as the Australian Taxation Office.

Contact information

For more information about this IAN, or to get help to access the Export Service, please contact Export Services or call 1800 571 125, Monday to Friday 9:00am-5:00pm AEST.

Timothy Robertson
Acting Assistant Secretary
Residues and Food AS Office

Disclaimer

The information provided in this advice is current at the time of writing and is intended for use as guidance only and should not be taken as definitive or exhaustive. The Commonwealth endeavours to keep information current and accurate, however, it may be subject to change without notice. Exporters are encouraged to verify these details with their importers prior to undertaking production/exports. The Commonwealth will not accept liability for any loss resulting from reliance on information contained in this notice.