Qantas Freight Operational Update 23

Terminal Service Fee invoices

Distribution of past international Terminal Service Fee invoices will commence from 10 Jan 2024. Customers will progressively receive invoices for the period from 24 to 30 Sep 2023, with all remaining outstanding invoices to follow in the coming weeks. Invoices will be sent via email to the normal recipients for invoices.

Previous storage fees waiver and 50% off special offer

As a reminder, listed below are the waivers and offers that were in place in recognition of our customers' patience as we worked through delays and backlogs post cutover: 

• Storage fees: all storage fees for import and export freight processed through Brisbane, Melbourne and Sydney terminals were waived between 24 Sep 2023 and 19 Oct 2023. Storage fees were reintroduced for freight that arrived, departed or lodged from 20 Oct 2023.  
• 50% off special offer: customers were offered 50% off selected international Terminal Service Fees on shipments lodged or collected at our Brisbane, Melbourne and Sydney terminals between 5 Nov 2023 and 19 Nov 2023. Security screening fees and import and export storage fees were excluded from this offer.

Domestic invoices

For account customers, invoices for Sep 2023, Oct 2023 and Nov 2023 can now be viewed online.

Claims help

If you wish to make a claim for delayed or damaged freight, follow the prompts on our Contact us page. Time limits on claims and actions apply and can be found in our domestic and international conditions of carriage.

Tom Jensen - Head of International Freight & Logistics - FTA | APSA