Freight & Trade Alliance (FTA) wish to advise that the Department of Agriculture, Fisheries and Forestry (DAFF) has released Industry Advice Notice 171-2024.
FTA strongly supports the standard of zero tolerance for any aggressive, threatening, or inappropriate behaviour. FTA are dedicated to promoting interactions within our industry that are conducted in a manner that is respectful, professional, and courteous.
Summary of Key Points
- We have a zero-tolerance approach to aggressive, threatening, or inappropriate behaviour towards staff. This includes interactions in person or by other communication methods such as phone, email, text, and the departments Cargo Online Lodgement System (COLS).
- At all times, clients are required to interact with department staff in an acceptable manner.
- Clients should be aware of our published Service Standards.
Expected behaviour when interacting with the department.
We are committed to the psychosocial and physical health and safety of our people, our visitors and others who work for us and with us. We have a zero-tolerance approach to aggressive, threatening, or inappropriate behaviour toward our staff.
This includes interactions in person or by other communication methods such as phone, email, text, and the departments Cargo Online Lodgement System (COLS).
Industry representatives are required to always interact with department staff in an acceptable manner.
All interactions with staff must be in accordance with a standard of acceptable behaviour i.e. behaviour that is courteous, professional, and respectful.
We will not tolerate abuse or intimidation directed at our staff and reserve the right to terminate threatening and aggressive communication, whether that be via phone, email, or in other forms