Freight & Trade Alliance (FTA) has received advice from the Department of Agriculture, Fisheries and Forestry (DAFF) in relation to issues that Biosecurity Portal users may encounter when attempting to reset their password.
Some users attempting to input the password reset verification code may receive an error message advising that 'A user with the specified credential could not be found.
Users who receive this error message are advised to return to the 'Sign in with your email address to access' ('Other User') login screen, and follow the instructions to 'Sign up' for an account (this will create a new account).
For more information refer to Import Industry Advice Notice 182-2024.