Live Animal Exports general enquiries phone line over the Christmas period

Attention

• All Stakeholders

Purpose

To advise the department's arrangements for the Live Animal Exports general enquiries phone line over the Christmas period (25 December 2024 – 1 January 2025 inclusive).

Key points

• Our Canberra offices and some regional offices will be closed for the holiday period from COB Tuesday, 24 December 2024, reopening on Thursday morning, 2 January 2025.
• The Live Animal Exports general enquiries phone line (02 6272 4581) will not operate during this period.
• Exporters with urgent enquiries relating to a consignment departing during this period should contact the Regional Veterinary Officers in the first instance using the following contact numbers:
• North region - After hours number (on call vet) (07) 3246 8637
• South region - After hours number (on call vet) 1800 070 425
• Sydney Regional Office (02) 8334 7434.
• All other enquiries including requests for a call back should be emailed to livestockexp@aff.gov.au. This mailbox will be monitored on 27, 30 and 31 December, which is outside of weekends and Public Holidays.
• The department's general inquiry line (1800 900 090) will also not operate over the following dates.
• Wednesday 25/12/2024
• Thursday 26/12/2024
• Saturday 28/12/2024
• Sunday 29/12/2024
• Wednesday 1/01/2025