Who does this notice affect?

Exporters who use the Export Documentation System (EXDOC) or the Next Export Documentation System (NEXDOC) to obtain export declarations (EDNs) from the Australian Border Force's (ABF) Integrated Cargo System (ICS) are affected. 

Outage details

The ICS has been unavailable to external users since approximately 11.30 AEDT.

• The ICS is not receiving messaging from external clients, including from the department's EXDOC and NEXDOC systems.
• External users cannot access the ICS user interface.

Impacts

• Exporters are unable to obtain or update EDNs in the ICS, whether direct or via EXDOC or NEXDOC.
• The Export Systems Helpdesk is unable to assist with EDNs while the outage is current.

What you can do
You can check for ICS updates on the ABF website: ICS Performance - ICS Notification Service (abf.gov.au)

Resolution and updates
We will update when the outage resolves or if more information becomes available. 

For advice regarding your RFP or REX, you can contact the Export Systems Helpdesk on exdoc.helpdesk@aff.gov.au or nexdoc@aff.gov.au.