Maersk - Australia and New Zealand Customer Payment Process Refresher

Tuesday, April 15, 2025


Maersk have issued the following advisory on payments:


To avoid unnecessary delays and costs it is essential that you have paid your invoice in full by the due date. Payment 2 days prior to ETA is recommended in order to avoid delay.

Please manage your account online 24/7 - View, print, dispute and pay your invoices any time anywhere! Get started now with MyFinance on https://www.maersk.com/.

Please take into account the payment processing period when requesting documents as they will not become available until the funds have been cleared.

Australia: Bills of Lading and Electronic Delivery Orders are released automatically once the invoiced funds have been cleared by our bank. Funds may take up to 24 hours to clear for AUD payments and up to 48 hours for other currencies.
New Zealand: Please ensure you have allowed sufficient time for bank processing. The standard bank timeframes for TT clearance are 24 hours (1 working day) for NZD and 48 to 72 hours (2 to 3 working days) for USD.

Payment options

1. SmartPay: Instant freight release, no remittance and NO fees!

oTo use SMARTPAY register now with My Finance on Maersk  at this stage we accept AUD/NZD invoice only.

o 

2. Bank Transfer: To avoid unnecessary delays and costs it is essential that you have paid your invoice in full, by the due date. Payment 2 days prior to ETA is recommended in order to avoid delays.Your documentation will be released within 24 hrs of payment being received. For same day freight release, fund and remittance advice must be received by 9am AEST. We will not able to release your document unless the 10-digit Invoice number is provided in remittance advice and email to following emails:
Australia: AU.REM@maersk.com

New Zealand: NZ.REM@maersk.com

3. COMPAY (For Australia only): Process remain unchanged.

4. Sanctioned & embargoed shipments

Shipment from/to North Korea, Sudan, payment for the related invoice(s) must be made to Handelsbanken in the currency of the invoice.

·         

oBank name: HSBC

oBank Address : HSBC Bank PLC, 8 Canada Square, Canary Wharf London E14 5HQ, United Kingdom

oAccount owner : Maersk A/S

oCurrency : EUR

oSort Code : 40-05-15

oAccount number : 96090529

oIBAN : GB69MIDL40051596090529

oSWIFT : MIDLGB22


Shipment from/to Cuba, Syria, payment for the related invoice(s) must be made to HSBC in the currency of the invoice.

·         

oBank name: Handelsbanken

oBank address: Havneholmen 29 Copenhagen 1561 V Denmark

oAccount owner: A.P. Moller Maersk A/S

oCurrency: EUR Registration number: 6499

oAccount number: 3000013

oIBAN: DK0264990003000013

oSWIFT: HANDDKKK




Documents cannot be released for payments made to the incorrect account, and Maersk Line will not be held responsible for incorrect payments.


Sincerely,

Maersk A/S