Qantas - Information for customers on cyber incident

Qantas can confirm that a cyber incident has occurred in one of its contact centres, impacting customer data. The system is now contained. 

Latest update:

Next week, we will be in a position to update impacted customers on the types of their personal data that was contained in the system. This will confirm specific data fields for each individual, which will vary from customer to customer.   

We sincerely apologise for this incident and recognise the uncertainty it may cause. Customers can contact our dedicated support line on 1800 971 541 or +61 2 8028 0534 and will have access to specialist identity protection advice and resources through this team. Visit our dedicated page on qantas.com for the latest updates.