Important Update: A New Login Experience for OneStop Products
As part of our ongoing commitment to improving your experience, we're introducing a new, unified login and password reset experience across select OneStop products. This change is powered by a leading authentication platform, providing enhanced security and laying the groundwork for future Single Sign-On (SSO) functionality.
What's Changing?
From Tuesday, 15 July 2025, you'll see a new login screen when accessing the following OneStop products: - Gateway?
- ComTrac?
- Rail Tag and Release?
- CMR Reporting?
- EIDO?
- Booking List Validation
What You Need to Do
- You can continue using your existing credentials. Please ensure your username is correctly entered in the user field.?
- If you experience any issues logging in, we recommend restarting your browser and/or clearing your browser cache.?
How to clear your browser cache:?
- Google Chrome
-? Microsoft Edge
- If you've forgotten your password or need to reset it, simply click the 'Forgot Password' link on the new login screen and follow the prompts.
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