As part of our ongoing commitment to improving your experience, we're introducing a new, unified login and password reset experience across select OneStop products. This change is powered by a leading authentication platform, providing enhanced security and laying the groundwork for future Single Sign-On (SSO) functionality.
An Update on the Timeline We previously communicated that this change would go live on 17 September 2025. However, to ensure a smoother transition and allow for final refinements, the rollout has been rescheduled to Thursday, 02 October 2025. We apologise for any inconvenience this adjustment may cause and appreciate your understanding as we work to deliver the best possible experience.
What's Changing? From Thursday, 2 October 2025, you'll see a new login screen when accessing the following OneStop products: - Gateway?
- ComTrac?
- Rail Tag and Release?
- CMR Reporting?
- EIDO?
- Booking List Validation
What You Need to Do
- You can continue using your existing credentials. Please ensure your username is correctly entered in the user field.?
- If you experience any issues logging in, we recommend restarting your browser and/or clearing your browser cache.?
How to clear your browser cache:?
- Google Chrome
-? Microsoft Edge
- If you've forgotten your password or need to reset it, simply click the 'Forgot Password' link on the new login screen and follow the prompts.
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