DAFF - EAN 2025/18 - Live Animal Exports general enquiries phone line over the Christmas period

Monday, December 15, 2025

Department of Agriculture, Fisheries and Forestry crest


15 December 2025

Export advisory notice 2025/18

Biosphere

Live Animal Exports general enquiries phone line over the Christmas period

Species: All
Countries: All


Attention

  • All live animal export stakeholders

Purpose

To advise the department's arrangements for the live animal exports general enquiries phone line and mailboxes over the Christmas period (25 December 2025 – 1 January 2026 inclusive).

Key points

  • Our Canberra offices and some regional offices will be closed for the holiday period from COB Wednesday, 24 December 2025, reopening on Friday morning, 2 January 2026.
  • The Live Animal Exports general enquiries phone line will not operate during this period.
  • Exporters with urgent enquiries relating to a consignment departing during this period should contact the Regional Veterinary Officers in the first instance:
    • (on call vet) 1800 070 425.
  • All other enquiries including requests for a call back should be emailed to livestockexp@aff.gov.au.
  • This mailbox will be monitored on 29, 30 and 31 December, which is outside of weekends and public holidays.


Jacqueline Pate
Director (a/g)
Live Animal Export Branch
Department of Agriculture, Fisheries and Forestry

Kelly Purton
Contact Officer
Ph: 0432 776 682
Email livestockexp@aff.gov.au

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