An Industry Advice Notice (171-2024) was previously issued outlining expectations for appropriate conduct when engaging with the department. Due to continued instances of unacceptable behaviour, this notice serves to reaffirm and clarify those expectations. All interactions with the department, whether in person, by email, phone, text message, or through the Cargo Online Lodgement System (COLS), must be conducted respectfully and professionally.
Biosecurity Operations Division (BOD) - Cargo Operations- Expected behaviour when interacting with the department - DAFF