CargoWise Value Pack - Update 3 - Clarity on Special Offer provisions

Monday, January 19, 2026

Freight & Trade Alliance (FTA) received extensive feedback following recent member notices:
 
UPDATE 1 [3 December 2025] WiseTech Global New Financial Model
UPDATE 2 [16 January 2026] Functionality, Pricing and Member Advocacy 

Following further engagement with WiseTech Global (WTG) CEO Zubin Appoo, FTA provides the following update clarifying the overall CargoWise Value Pack (CVP) pricing arrangements.
 

Members WITH Special Offer 
  • Members who received an email on 31 October 2025 with reference to the "Special Offer" were placed on new arrangements effective 1 December 2025, with advice that they would receive everything included in the new CargoWise Value Packs for the same price they pay under the legacy Seat and Transaction Licence (STL) pricing arrangements
     
  • Following the issue of December 2025 invoices, it became evident that this outcome is being achieved through a monthly Transitional Pricing Protection (TPP) mechanism.

Transitional Pricing Protection (TPP) is calculated as follows:

STL – CVP = TPP

Where:

  • STL: refers to seat and transaction licence charges model that existed under the legacy pricing schedule.
  • CVP: refers to the new transactional CargoWise Value Pack charging model.
  • TPP: represents the difference between STL and CVP, applied monthly as either a credit or debit line item on the invoice.
IMPORTANT NOTE: members on the "Special Offer" should be aware that increased usage of functionality will elevate STL-equivalent usage, which in turn may impact the final TPP outcome for that month (i.e. higher debit or lower credit).
  • WTG has advised that the TPP arrangements will be reviewed regularly and that there is no forecast end date for the TPP.

Members WITHOUT Special Offer 
  • Members who did not receive the "Special Offer" are being invoiced purely under CVP transactional pricing and will not see any reference to TPP on their monthly invoices.
     
  • FTA has not been provided with details of the criteria used by WTG to determine eligibility for the "Special Offer", nor the proportion of customers captured within each cohort. 

NEXT STEPS 
  • Members experiencing any material financial or operational impacts are encouraged in the first instance to submit an e-Requests to WTG.
     
  • FTA will continue to represent member interests, seek further clarification where required, and provide updates should there be any material developments.
Paul Zalai - Director FTA / Secretariat APSA