DAFF - IIAN 41-2026: Service disruption to selected 1800 900 090 General Enquiries lines has been resolved

10 March 2026

Who does this notice affect?

All clients contacting the department via phone for General Enquiries 1800 900 090.

What has changed?

On 09 March 2026, a system issue caused call routing disruptions on selected departmental lines associated with the 1800?900?090 General Enquiries service, impacting some clients' ability to contact the department. Services have since been restored.

The department apologises for any inconvenience caused.

Further information

Call 1800 900 090