Freight & Trade Alliance (FTA) has received a formal written response from the Australian Border Force (ABF) following concerns raised by members in relation to piggybacking and identity misuse within the import reporting system.
In response to member feedback, FTA and APSA raised three key issues with ABF during the out of session Piggybacking Workshop convened under the Trade and Goods Compliance Advisory Group (CAG) on 11 November 2025.
ABF's response has now been provided, with key points summarised below.
Digital identity and payment arrangements
FTA highlighted industry concern that technological reform—while necessary—will take time to implement, leaving ongoing exposure in the interim.
FTA proposed limiting the ability of customs brokerages to make EFT payments of duty and/or GST on behalf of importers, requiring cargo owners to provide banking details directly to ABF. This was raised as a practical risk mitigation option, particularly in the sea cargo environment.
ABF has advised that any changes to payment arrangements would have significant policy and trade implications and would require careful consideration. ABF confirmed that digital identity and payment controls continue to be examined as part of broader reform activity.
Border Watch Program
FTA reinforced the importance of Border Watch as a trusted mechanism for industry intelligence and reporting of suspected piggybacking activity.
ABF confirmed that Border Watch continues to operate under a centrally managed model, supported by a 24/7 hotline, with allegations prioritised and referred internally for action. ABF also noted ongoing enhancements to improve usability and engagement.
Guidance for affected importers
FTA raised concerns that legitimate importers—particularly those not participating in the Australian Trusted Trader program—may unknowingly become victims of piggybacking and often only become aware following enforcement action.
ABF acknowledged the current lack of a clear mechanism for affected importers to demonstrate non-involvement and advised that work is underway with partner agencies to develop appropriate guidance.
The full ABF response and supporting material are available here – LOGIN REQUIRED
FTA are escalating these matters through the Trade and Goods Compliance Advisory Group (CAG) and other appropriate channels and will keep members updated as further information becomes available. An update will also be included at our upcoming CPD Border Compliance Program events – early bird registrations available
FTA CPD – ABF Industry Engagement
Australian Border Force (ABF) will be presenting as part of FTA's 2026 CPD Border Compliance Program, providing members with a direct opportunity for engagement with ABF representatives.
Registrations are now open:
PERTH
2026 FTA CPD Border Compliance Program
Novotel, Perth
Saturday 2 May 2026 - Registration HERE
SYDNEY
2026 FTA CPD Border Compliance Program
The Brighton Hotel, Novotel, Brighton Le Sands
Friday 8 May 2026 - Registration HERE
Saturday 9 May 2026 - Registration HERE
MELBOURNE
2026 FTA CPD Border Compliance Program
Hyatt Place, Essendon Fields
15 May 2026 - Registration HERE
16 May 2026 - Registration HERE
BRISBANE
2026 FTA CPD Border Compliance Program
Brisbane Airport Conference Centre
Wednesday 27 May 2026 - Registration HERE