22 September 2026
Who does this notice affect?
All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this planned maintenance period.
All shipping agents or operators of maritime conveyances who will be required to report pre-arrival information during this planned maintenance period.
All clients submitting the below declarations:
- Full Import Declaration (FID)
- Long Form Self Assessed Clearance (LFSAC)
- Short Form Self Assessed Clearance (SFSAC)
- Cargo Report Self Assessed Clearance (CRSAC)
- Cargo Report Personal Effects (PE)
- Cargo Reports for Seasonal Pest (BMSB)
- Cargo Reports for Giant African Snail
Information
Start time: As of: 16:00 Tuesday 22 September 2026 (AEST).
The below systems are currently experiencing an unplanned outage, as a result, users will be unable to access these systems and or services:
- Cargo Online Lodgement System (COLS)
- Maritime and Aircraft Reporting System (MARS)
Messaging between the affected systems will be queued and will send following the conclusion of the outage.
Action
This issue is under urgent investigation and we will advise once services have been restored.
Clients anticipating responses from the department in relation to the above-listed import declaration types will not be received.
We apologise for any inconvenience caused.