Qantas Freight - New portal features and Dock Direct app update for SYD and WSI

Published 6 November 2026

We've updated our Freight management portal and the Dock Direct app so you can manage collections across Sydney Kingsford Smith Airport (SYD) and Western Sydney International (WSI). If you work from a head office, you can now also manage collections at any of our ports.

What's new in the Freight management portal

When you manage imports, collections or driver registration, you'll now see a port selection. It's set to your account's port by default.

For Sydney freight, choose SYD or WSI to:

• view imports for that port
• create collections for that port
• assign drivers to collections.

We've also made driver registration simpler. Vehicle type is now a drop-down list instead of a free-text field.

Manage collections across ports from one office

You're no longer limited to your own station. From a head office, you can now:

• assign collections to clearing agents at any of our ports
• register drivers and transport companies at other ports.

Drivers at those ports can then use Dock Direct for collections. Your clearing agent mapping needs to be set up in iCargo first.

What your drivers need to do

1. Update the Dock Direct app. The latest version is on the Google Play Store and the Apple App Store. Drivers need it to use the new features.
2. Choose their vehicle type. The first time they open the updated app, they'll be asked to pick long truck, van or car/ute.
3. Select their port. Port, driver settings and payload now sit in a new bar at the top of the app. Sydney drivers can switch between SYD and WSI depending on where they're collecting. The app only shows AWBs for the port they've selected.

Please share this update with your team, drivers and transport companies who lodge and collected in Sydney.