DAFF - ISN : 239-2026 Scheduled Service Disruption: Wednesday 11 November to Thursday 12 November 2026 - Multiple Systems

10 November 2026

Who does this notice affect?

All clients required to use the department's Biosecurity Import Conditions System (BICON).

All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment.

All shipping agents or operators of maritime conveyances who will be required to report pre-arrival information.

All clients who will be required to make an online payment to the department.

All importers of plants, cats and/or dogs who will be required to use the Post Entry Biosecurity System (PEBS).

Information

Due to scheduled infrastructure maintenance, there will be a scheduled service disruption to the following systems between 23:00 Wednesday 11 November to 04:00 Thursday 12 November 2026 (AEDT):

• BICON
• Cargo Online Lodgement System (COLS)
• Cargo Online Lodgement System Business to Government (COLSB2G)
• Maritime and Aircraft Reporting System (MARS)
• Online Payment Service (OPS)
• PEBS.

The above listed systems may experience possible service degradation (e.g. slowness and/or an inability to load some pages) during the above maintenance window.

Action

Clients are advised to await the completion of this maintenance period before attempting to access these services.

The department apologises for any inconvenience caused.