12 November 2026
Who does this notice affect?
Approved arrangement operators, customs brokers, importers, manned depots, and freight forwarders who will be required to book and manage requests for import inspections using the Biosecurity Portal.
All clients required to use the department's Biosecurity Import Conditions System (BICON) during this planned maintenance period.
Approved arrangement operators who will be required to view and/or update details of their Approved Arrangement via the Approved Arrangement Management Product (AAMP).
All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment.
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.
All shipping agents or operators of maritime conveyances who will be required to report pre-arrival information.
All clients who will be required to make an online payment to the department.
All importers of plants, cats and/or dogs who will be required to use the Post Entry Biosecurity System (PEBS).
All clients submitting the below declarations:
- Full Import Declaration (FID)
- Long Form Self Assessed Clearance (LFSAC)
- Short Form Self Assessed Clearance (SFSAC)
- Cargo Report Self Assessed Clearance (CRSAC)
- Cargo Report Personal Effects (PE)
Information
To support scheduled infrastructure maintenance, the following systems and services will experience two (2) separate outages, occurring (respectively) between:
- 23:00 Friday 13 November to 04:00 Saturday 14 November 2026 (AEDT)
- 23:00 Saturday 14 November to 04:00 Sunday 15 November 2026 (AEDT)
- Biosecurity Portal
- BICON
- AAMP
- Cargo Online Lodgement System (COLS)
- Cargo Online Lodgement System Business to Government (COLSB2G)
- EVE
- Maritime and Aircraft Reporting System (MARS)
- Online Payment Service (OPS)
- PEBS
Clients anticipating responses from the department in relation to the above-listed import declaration types may experience some delays in receiving these responses.
Action
Clients are advised to await the completion of these maintenance periods before attempting to access these services. The department apologises for any inconvenience caused.